Consumer Research
Your Pricing Study Can't See What You Think It Can
Pricing is the single most powerful lever on your top line. It's also the one where the gap between perceived rigor and actual precision is widest. Most pricing studies can't detect the differences companies are betting millions on. The math doesn't lie, but the
AI Is Already Your Customer's Second Opinion
76% of consumers have already used AI to research a financial product. But the disruption is landing unevenly across categories, and there's a massive gap between research and transaction. New survey data on where AI sits in the channel mix and what financial services companies should do about it.
The Prototype Is the Research
Customer research captures what people want to be true about themselves, not what's true about their behavior. Concept testing was a compromise forced by the cost of building. That cost just collapsed. You can vibe code a working prototype in an afternoon. Test behavior, not stated preferences.
Create Value Amid Uncertainty